Support

For the security of our customers, we do not permit unauthenticated outbound mail via the PHP mail() function. This is to prevent spam emails being sent from our servers, which could lead to the blacklisting of our IP addresses, affecting the outbound emails of other customers. To send emails from your site, you’ll have to use SMTP, whether it be via a plugin, like WordPress’s WP Mail SMTP or similar. If you have any questions or require assistance with this, don’t hesitate to reach out to us.

You can manually create, delete, or modify your files and folders using two methods:

1. Using our online File Manager
2. Using your own FTP Client to connect to our FTP server at ftp.machineitservices.com

You will need to create an FTP account in the Control Panel to login
This can be found under Sites > Web Access > FTP-Accounts

Databases can be manually accessed and modified via the Database Manager (using phpMyAdmin). In order to login, you must use your database user account, which can be created or modified in the Control Panel, under Sites > Databases > Database Users.

You may access your email accounts online via our secure Web Mail portal. Your username is your full email address and your password is what you set for that address in your account’s Control Panel. You can create email accounts by logging into the Control Panel, and navigating to the Email tab. You must first add your email domain under the Domain section. We encourage you to enable your Spamfilter (the “Normal” setting should be fine), and to also enable DomainKeys Identified Mail (See paragraph below). Once added, you may then navigate to the Email mailbox section and click the Add new Mailbox button to set up your account. We strongly recommend setting passwords of at least “Good” strength, shown between your initial password input and the confirm password fields. You may also add a name to your mailbox and set up quotas per account! Once you’re finished setting it up to your liking, just press save and give it a minute to activate!

DomainKeys Identified Mail (DKIM) is an email authentication method designed to prevent email, and more specifically, domain spoofing. Email/Domain spoofing is when an attacker, or otherwise unauthorized sender uses your email, including your domain, to send fake emails out to potential victims, usually with the intent to phish or scam. You can enable this option by clicking the “DomainKeys Identified Mail (DKIM)” button. Once pressed, you will need to check the box “enable DKIM” and press the button that says “Generate DKIM Private-key” to create your authentication key. Keep your Private-key secure! The last text box labeled “DNS-Record” will automatically populate with your DNS TXT Record containing your Public-key. If you use our nameservers (i.e. ns1.machineitservices.com and ns2.machineitservices.com), this record will automatically be added into your DNS records for the same domain. If not, you simply need to copy what you see into a new TXT record wherever you manage your DNS (i.e. GoDaddy, Name.com, Cloudflare, etc.). The first part of the DNS-Record text box contains your record hostname, usually resembling a kind of subdomain. Usually this defaults to default._domainkey. and should be copied exactly to your DNS records. Please note that some DNS Management systems only require the name portion of the hostname (i.e. “default._domainkey”), while others require the complete hostname, including your domain. The second and third part of the DNS-Record text box indicate the recommended TTL (time to live) and type of record (TXT). The final part is the TXT string you must use as the value for your TXT record. You can usually just copy and paste this into your DNS Manager. Once complete, make sure your changes are saved and applied, and say hello to the glorious, and ideally spam-free world of authenticated email!

To add your email address to your phone, you may use the following server information:
Server Address: mail.machineitservices.com
(if accessed directly from a web browser, you will be redirected to the secure webmail portal)
Enter your full email as the username. Enable authentication on outgoing mail using the same credentials.
If you are asked to choose a port, you may choose 587, 465, or 25.
We recommend 587. If you have any problems with setup, we would be happy to help.

Although you could add our server IP addresses manually to your DNS, either through your registrar or other DNS management system, such as Cloudflare, we also offer the ability to manage your DNS through our Control Panel if you utilize the following nameservers:

• ns1.machineitservices.com
• ns2.machineitservices.com

We also offer a Cloudflare Setup service, for those interested in enhanced security for your domain and website. This would include the registration of your domain on Cloudflare, as well as the configuration of your DNS, and optimization of your site via their CDN.

For your security, the external IP addresses of our servers are disclosed only to clients and customers, and are not posted anywhere on our site. We only provide this information once one of the aforementioned parties has completed the checkout (i.e. paid for) a plan or service that requires it.